udaan, India's largest B2B eCommerce platform participated in the first ever e-conciliation camp organized by an ODR provider in March 2021. In one month, udaan resolved over 1800 payment and financial disputes. Each dispute took an average of 126 minutes.
It is our endeavour at udaan to ensure minimal dispute escalations. We are continuously working towards swift resolutions through effective communication channels, thereby, avoiding judicial interventions while ensuring that the resolution is up to the complete satisfaction of the customer.
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