May 21, 2020

About event

ICICI Bank was one of the first banks to explore the efficiency of ODR in resolving disputes. They embarked on a pilot to resolve 10,000 retail loan disputes and discovered a significant drop in the average lifespan of a single case from 3 years to just 45 days.

Being able to resolve a case in as little as a month puts us in a much superior position vis-a-vis our previous dispute resolution options.
Pramod Rao
ICICI Bank Group General Counsel

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