The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
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