50+ enterprises began ODR pilots in the last 12 months
Disputes are resolved in days, not years
ODR can be incorporated at little cost and with ease
It can deliver 15-24% average savings in expenditure
Communication and resolution process is online and asynchronous
What is ODR?
ODR is a mechanism to resolve disputes collaboratively outside of court. It integrates technology with trusted mechanisms of dispute resolution: negotiation, mediation, conciliation, and arbitration. It is built on the vision that disputes can be resolved seamlessly, from anywhere, by anybody, at a fraction of the cost and time incurred by traditional mechanisms.
ODR Handbook: What the experts say
First of its kind, the ODR Handbook published in 2021 contains valuable insights and learnings to equip you to successfully adopt ODR. As with every innovation, knowledge is power and this Handbook sets you up to become ODR-enabled. These champions of ODR attest to it.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Why is ODR a transformative solution?
ODR forces us to reimagine dispute resolution from justice administered in a courtroom to a service that can be availed of anywhere.
It shifts the focus from adversarial court procedures to collaborative, mediated solutions.
ODR is modular. It can plug into your existing business processes in a way that works for you and your customers. You can find or also build ODR models aligned to your needs.
1
Proprietary Models
You can design in-house ODR platforms to suit your internal processes.
2
3rd party platforms
You can use third party platforms that offer tech-driven / automated solutions suitable according to your business size.
3
Independent ODR Institutions
You can approach independent and neutral institutions that offer both platform solutions and dispute resolution professionals.
Presolv 360
Banking, Commercial, Consumer, Employment, Family, Government, IPR, Property & Tenancy disputes
Visit website
JustAct
BFSI, Housing, Telecom, Family, Workplace disputes
Visit website
Private Court
Commercial disputes
Visit website
Credgenics
BFSI Sector
Visit website
CREK ODR
Sector agnostic
Visit website
CORD
Banking, NBFC, Insurance, Rental
Visit website
Jupitice
Commercial, Consumer, Personal and Government Disputes
Visit website
ADRes Now
Sector Agnostic
Visit website
CADRE
All arbitrable disputes
Visit website
Reso
Banking, RERA & Telecom
Visit website
WeVaad
Sector Agnostic
Visit website
ODR is here to stay
Indian companies are adopting ODR at record pace. Don’t get left behind. Learn how you can lead the future of dispute resolution in India!
Still not convinced?
Write to us
for more information.
Download Handbook
The ODR Handbook (2021) and this website are one-time collaborations of the above organizations. The collaborators are not affiliated to any particular ODR startup, and do not endorse any ODR startup over another. The intent of the Handbook is to increase literacy about ODR and advance the ecosystem.
contact@disputeresolution.online
Faster, cheaper and easier: Online Dispute Resolution can transform your business.
Imagine resolving your disputes online through a neutral process, efficiently, at low cost, and from anywhere - that is Online Dispute Resolution (ODR). Download the ODR Handbook 2021 to learn more.
YesSettle
Telecom, Insurance, Banking, Business and Government disputes
Visit website
Sama
Sector agnostic, with a focus on financial disputes, servicing Lok Adalats and consumer forums to go online
Visit website
Webnyay
Civil and Commercial disputes across all sectors, both domestic and cross-border
Visit website
Resolve Disputes Online (RDO)
Sector agnostic
Visit website
CORD
Banking, NBFC, Insurance, Rental
Visit website
Jupitice
Commercial, Consumer, Personal and Government Disputes
Visit website
ADRes Now
Sector Agnostic
Visit website
CADRE
All arbitrable disputes
Visit website
Reso
Banking, RERA & Telecom
Visit website
WeVaad
Sector Agnostic
Visit website
Some of the ODR Service Providers in India
If you would like to include an ODR Startup in the list below, please click here
Sama
Sector agnostic, with a focus on financial disputes, servicing Lok Adalats and consumer forums to go online
Webnyay
Civil and Commercial disputes across all sectors, both domestic and cross-border
Presolv 360
Banking, Commercial, Consumer, Employment, Family, Government, IPR, Property & Tenancy disputes
Spotlights :
ICICI Bank
Orange Retail Finance
Ajeevika Bureau
Lok Adalats
Udaan
SPOTLIGHT
ICICI Bank
ICICI Bank was one of the first banks to explore the efficiency of ODR in resolving disputes. They embarked on a pilot to resolve 10,000 retail loan disputes and discovered a significant drop in the average lifespan of a single case from 3 years to just 45 days.
Being able to resolve a case in as little as a month puts us in a much superior position vis-a-vis our previous dispute resolution options.
Pramod Rao
ICICI Bank Group General Counsel
Spotlights :
ICICI Bank
Orange Retail Finance
Ajeevika Bureau
Lok Adalats
Udaan
SPOTLIGHT
ICICI Bank
ICICI Bank was one of the first banks to explore the efficiency of ODR in resolving disputes. They embarked on a pilot to resolve 10,000 retail loan disputes and discovered a significant drop in the average lifespan of a single case from 3 years to just 45 days.
Being able to resolve a case in as little as a month puts us in a much superior position vis-a-vis our previous dispute resolution options.
Pramod Rao
ICICI Bank Group General Counsel
1
Proprietary Models
You can design in-house ODR platforms to suit your internal processes.
2
3rd party platforms
You can use third party platforms that offer tech-driven / automated solutions suitable according to your business size.
3
Independent ODR Institutions
You can approach independent and neutral institutions that offer both platform solutions and dispute resolution professionals.
ODR is here to stay
Indian companies are adopting ODR at record pace. Don’t get left behind. Learn how you can lead the future of dispute resolution in India!
Still not convinced?
Write to us
for more information.
Download Handbook
The ODR Handbook (2021) and this website are one-time collaborations of the above organizations. The collaborators are not affiliated to any particular ODR startup, and do not endorse any ODR startup over another. The intent of the Handbook is to increase literacy about ODR and advance the ecosystem.
contact@disputeresolution.online
Faster, cheaper and easier: Online Dispute Resolution can transform your business.
Imagine resolving your disputes online through a neutral process, efficiently, at low cost, and from anywhere - that is Online Dispute Resolution (ODR). Download the ODR Handbook 2021 to learn more.
50+ enterprises began ODR pilots in the last 12 months
Disputes are resolved in days, not years
ODR can be incorporated at little cost and with ease
It can deliver 15-24% average savings in expenditure
Communication and resolution process is online and asynchronous
What is ODR?
ODR is a mechanism to resolve disputes collaboratively outside of court. It integrates technology with trusted mechanisms of dispute resolution: negotiation, mediation, conciliation, and arbitration. It is built on the vision that disputes can be resolved seamlessly, from anywhere, by anybody, at a fraction of the cost and time incurred by traditional mechanisms.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
Nandan Nilekani
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
Colin Rule
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Deep Kalra
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Poornima Sampath
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Rahul Matthan
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Laila Ollapally
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
ODR Handbook: What the experts say
First of its kind, the ODR Handbook published in 2021 contains valuable insights and learnings to equip you to successfully adopt ODR. As with every innovation, knowledge is power and this Handbook sets you up to become ODR-enabled. These champions of ODR attest to it.
Why is ODR a transformative solution?
ODR forces us to reimagine dispute resolution from justice administered in a courtroom to a service that can be availed of anywhere.
It shifts the focus from adversarial court procedures to collaborative, mediated solutions.
ODR is modular. It can plug into your existing business processes in a way that works for you and your customers. You can find or also build ODR models aligned to your needs.
1
Proprietary Models
You can design in-house ODR platforms to suit your internal processes.
2
3rd party platforms
You can use third party platforms that offer tech-driven / automated solutions suitable according to your business size.
3
Independent ODR Institutions
You can approach independent and neutral institutions that offer both platform solutions and dispute resolution professionals.
SPOTLIGHT
ICICI Bank
ICICI Bank was one of the first banks to explore the efficiency of ODR in resolving disputes. They embarked on a pilot to resolve 10,000 retail loan disputes and discovered a significant drop in the average lifespan of a single case from 3 years to just 45 days.
Being able to resolve a case in as little as a month puts us in a much superior position vis-a-vis our previous dispute resolution options.
Pramod Rao
ICICI Bank Group General Counsel
SPOTLIGHT
Orange Retail Finance
Orange Retail Finance, an NBFC in the business of providing financing solutions to support mobility and livelihoods for customers particularly in rural markets, started piloting ODR in 2020. Early results indicate that resolutions which normally take 8-12 months without ODR are being resolved within 45-60 days using ODR.
The net impact of ODR is that the market opens up as the finance cost becomes more affordable and drops the pricing.
Seetharam A
Executive Director of Orange Retail Finance
SPOTLIGHT
Aajeevika Bureau
Aajeevika Bureau is a non-profit dedicated to enabling migrant workers to claim their rights through a hybrid ODR model, using whatsapp and mediation. Prior to the COVID-19 lockdown, Aajeevika Bureau enabled 200-250 workers each month to recover INR 30 lakhs in unpaid compensation. During the 2020 COVID lockdown, Aajeevika Bureau helped recover a whopping INR 1.35 crores.
Once the workers are brought into the system, they can manage tasks. But our help is needed to get them ready to engage with ODR and present their complaint.
Santosh Poonia
Co-coordinator, Aajeevika Bureau Legal Aid
SPOTLIGHT
Lok Adalats
Lok Adalats are a government-run alternative dispute redressal mechanism, where pretrial or post trial pending disputes are settled amicably. COVID-19 lockdown brought to halt the Lok Adalat hearings which are traditionally conducted in-person in regional court premises. Quickly digitising the process and adapting to ODR, online Lok Adalats were vastly successful. Over 350 courts across 37 districts in Rajasthan were able to settle 33,546 matters, crossing a total settlement amount of INR 270 crores. In Delhi, 8112 cases related to money/debt recovery, motor vehicle and electricity disputes were settled at an aggregate of INR 46 crores.
SPOTLIGHT
udaan
udaan, India's largest B2B eCommerce platform participated in the first ever e-conciliation camp organized by an ODR provider in March 2021. In one month, udaan resolved over 1800 payment and financial disputes. Each dispute took an average of 126 minutes.
It is our endeavour at udaan to ensure minimal dispute escalations. We are continuously working towards swift resolutions through effective communication channels, thereby, avoiding judicial interventions while ensuring that the resolution is up to the complete satisfaction of the customer.
Manish Jain
Lead Legal - Recoveries, udaan
SPOTLIGHT
ICICI Bank
ICICI Bank was one of the first banks to explore the efficiency of ODR in resolving disputes. They embarked on a pilot to resolve 10,000 retail loan disputes and discovered a significant drop in the average lifespan of a single case from 3 years to just 45 days.
Being able to resolve a case in as little as a month puts us in a much superior position vis-a-vis our previous dispute resolution options.
Pramod Rao
ICICI Bank Group General Counsel
SPOTLIGHT
Orange Retail Finance
Orange Retail Finance, an NBFC in the business of providing financing solutions to support mobility and livelihoods for customers particularly in rural markets, started piloting ODR in 2020. Early results indicate that resolutions which normally take 8-12 months without ODR are being resolved within 45-60 days using ODR.
The net impact of ODR is that the market opens up as the finance cost becomes more affordable and drops the pricing.
Seetharam A
Executive Director of Orange Retail Finance
SPOTLIGHT
Aajeevika Bureau
Aajeevika Bureau is a non-profit dedicated to enabling migrant workers to claim their rights through a hybrid ODR model, using whatsapp and mediation. Prior to the COVID-19 lockdown, Aajeevika Bureau enabled 200-250 workers each month to recover INR 30 lakhs in unpaid compensation. During the 2020 COVID lockdown, Aajeevika Bureau helped recover a whopping INR 1.35 crores.
Once the workers are brought into the system, they can manage tasks. But our help is needed to get them ready to engage with ODR and present their complaint.
Santosh Poonia
Co-coordinator, Aajeevika Bureau Legal Aid
SPOTLIGHT
Lok Adalats
Lok Adalats are a government-run alternative dispute redressal mechanism, where pretrial or post trial pending disputes are settled amicably. COVID-19 lockdown brought to halt the Lok Adalat hearings which are traditionally conducted in-person in regional court premises. Quickly digitising the process and adapting to ODR, online Lok Adalats were vastly successful. Over 350 courts across 37 districts in Rajasthan were able to settle 33,546 matters, crossing a total settlement amount of INR 270 crores. In Delhi, 8112 cases related to money/debt recovery, motor vehicle and electricity disputes were settled at an aggregate of INR 46 crores.
SPOTLIGHT
udaan
udaan, India's largest B2B eCommerce platform participated in the first ever e-conciliation camp organized by an ODR provider in March 2021. In one month, udaan resolved over 1800 payment and financial disputes. Each dispute took an average of 126 minutes.
It is our endeavour at udaan to ensure minimal dispute escalations. We are continuously working towards swift resolutions through effective communication channels, thereby, avoiding judicial interventions while ensuring that the resolution is up to the complete satisfaction of the customer.
Manish Jain
Lead Legal - Recoveries, udaan
SPOTLIGHT
ICICI Bank
ICICI Bank was one of the first banks to explore the efficiency of ODR in resolving disputes. They embarked on a pilot to resolve 10,000 retail loan disputes and discovered a significant drop in the average lifespan of a single case from 3 years to just 45 days.
Being able to resolve a case in as little as a month puts us in a much superior position vis-a-vis our previous dispute resolution options.
Pramod Rao
ICICI Bank Group General Counsel
SPOTLIGHT
Orange Retail Finance
Orange Retail Finance, an NBFC in the business of providing financing solutions to support mobility and livelihoods for customers particularly in rural markets, started piloting ODR in 2020. Early results indicate that resolutions which normally take 8-12 months without ODR are being resolved within 45-60 days using ODR.
The net impact of ODR is that the market opens up as the finance cost becomes more affordable and drops the pricing.
Seetharam A
Executive Director of Orange Retail Finance
SPOTLIGHT
Aajeevika Bureau
Aajeevika Bureau is a non-profit dedicated to enabling migrant workers to claim their rights through a hybrid ODR model, using whatsapp and mediation. Prior to the COVID-19 lockdown, Aajeevika Bureau enabled 200-250 workers each month to recover INR 30 lakhs in unpaid compensation. During the 2020 COVID lockdown, Aajeevika Bureau helped recover a whopping INR 1.35 crores.
Once the workers are brought into the system, they can manage tasks. But our help is needed to get them ready to engage with ODR and present their complaint.
Santosh Poonia
Co-coordinator, Aajeevika Bureau Legal Aid
SPOTLIGHT
Lok Adalats
Lok Adalats are a government-run alternative dispute redressal mechanism, where pretrial or post trial pending disputes are settled amicably. COVID-19 lockdown brought to halt the Lok Adalat hearings which are traditionally conducted in-person in regional court premises. Quickly digitising the process and adapting to ODR, online Lok Adalats were vastly successful. Over 350 courts across 37 districts in Rajasthan were able to settle 33,546 matters, crossing a total settlement amount of INR 270 crores. In Delhi, 8112 cases related to money/debt recovery, motor vehicle and electricity disputes were settled at an aggregate of INR 46 crores.
SPOTLIGHT
udaan
udaan, India's largest B2B eCommerce platform participated in the first ever e-conciliation camp organized by an ODR provider in March 2021. In one month, udaan resolved over 1800 payment and financial disputes. Each dispute took an average of 126 minutes.
It is our endeavour at udaan to ensure minimal dispute escalations. We are continuously working towards swift resolutions through effective communication channels, thereby, avoiding judicial interventions while ensuring that the resolution is up to the complete satisfaction of the customer.
Manish Jain
Lead Legal - Recoveries, udaan
SPOTLIGHT
ICICI Bank
ICICI Bank was one of the first banks to explore the efficiency of ODR in resolving disputes. They embarked on a pilot to resolve 10,000 retail loan disputes and discovered a significant drop in the average lifespan of a single case from 3 years to just 45 days.
Being able to resolve a case in as little as a month puts us in a much superior position vis-a-vis our previous dispute resolution options.
Pramod Rao
ICICI Bank Group General Counsel
SPOTLIGHT
Orange Retail Finance
Orange Retail Finance, an NBFC in the business of providing financing solutions to support mobility and livelihoods for customers particularly in rural markets, started piloting ODR in 2020. Early results indicate that resolutions which normally take 8-12 months without ODR are being resolved within 45-60 days using ODR.
The net impact of ODR is that the market opens up as the finance cost becomes more affordable and drops the pricing.
Seetharam A
Executive Director of Orange Retail Finance
SPOTLIGHT
Aajeevika Bureau
Aajeevika Bureau is a non-profit dedicated to enabling migrant workers to claim their rights through a hybrid ODR model, using whatsapp and mediation. Prior to the COVID-19 lockdown, Aajeevika Bureau enabled 200-250 workers each month to recover INR 30 lakhs in unpaid compensation. During the 2020 COVID lockdown, Aajeevika Bureau helped recover a whopping INR 1.35 crores.
Once the workers are brought into the system, they can manage tasks. But our help is needed to get them ready to engage with ODR and present their complaint.
Santosh Poonia
Co-coordinator, Aajeevika Bureau Legal Aid
SPOTLIGHT
Lok Adalats
Lok Adalats are a government-run alternative dispute redressal mechanism, where pretrial or post trial pending disputes are settled amicably. COVID-19 lockdown brought to halt the Lok Adalat hearings which are traditionally conducted in-person in regional court premises. Quickly digitising the process and adapting to ODR, online Lok Adalats were vastly successful. Over 350 courts across 37 districts in Rajasthan were able to settle 33,546 matters, crossing a total settlement amount of INR 270 crores. In Delhi, 8112 cases related to money/debt recovery, motor vehicle and electricity disputes were settled at an aggregate of INR 46 crores.
SPOTLIGHT
udaan
udaan, India's largest B2B eCommerce platform participated in the first ever e-conciliation camp organized by an ODR provider in March 2021. In one month, udaan resolved over 1800 payment and financial disputes. Each dispute took an average of 126 minutes.
It is our endeavour at udaan to ensure minimal dispute escalations. We are continuously working towards swift resolutions through effective communication channels, thereby, avoiding judicial interventions while ensuring that the resolution is up to the complete satisfaction of the customer.
Manish Jain
Lead Legal - Recoveries, udaan
Some of the ODR Service Providers in India
If you would like to include an ODR Startup in the list below, please click here
Sama
Sector agnostic, with a focus on financial disputes, servicing Lok Adalats and consumer forums to go online
Webnyay
Civil and Commercial disputes across all sectors, both domestic and cross-border
Presolv 360
Banking, Commercial, Consumer, Employment, Family, Government, IPR, Property & Tenancy disputes
ODR is here to stay
Indian companies are adopting ODR at record pace. Don’t get left behind. Learn how you can lead the future of dispute resolution in India!
Still not convinced?
Write to us
for more information.
Download Handbook
The ODR Handbook (2021) and this website are one-time collaborations of the above organizations. The collaborators are not affiliated to any particular ODR startup, and do not endorse any ODR startup over another. The intent of the Handbook is to increase literacy about ODR and advance the ecosystem.
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