50+ enterprises began ODR pilots in the last 12 months
Disputes are resolved in days, not years
ODR can be incorporated at little cost and with ease
It can deliver 15-24% average savings in expenditure
Communication and resolution process is online and asynchronous
ODR is a mechanism to resolve disputes collaboratively outside of court. It integrates technology with trusted mechanisms of dispute resolution: negotiation, mediation, conciliation, and arbitration. It is built on the vision that disputes can be resolved seamlessly, from anywhere, by anybody, at a fraction of the cost and time incurred by traditional mechanisms.
First of its kind, the ODR Handbook contains valuable insights and learnings to equip you to successfully adopt ODR. As with every innovation, knowledge is power and this Handbook sets you up to become ODR-enabled. These champions of ODR attest to it.
Co-founder
Infosys | Ekstep
The ODR Handbook is an invitation for businesses to resolve their disputes in a way befitting the digital age. ODR can help resolve disputes quickly, build trust with customers and partners, and reduce the number of cases that go to the courts. This is a must-download for businesses, particularly those that deal with high numbers of small or medium value disputes and grievances.
President and CEO
Mediate.com
The publication of the ODR Handbook is a watershed event in the development of online dispute resolution in India. This extensively researched and elegantly crafted resource offers a clear framework for businesses looking to integrate ODR into their operations. I invite any business interested in future-proofing their business model to read this document carefully and to integrate its recommendations into their strategic plan. ODR is the future of justice and consumer protection, and the ODR Handbook offers the most accurate map available for where India is going.
Founder and CEO
MakeMyTrip.com
In the travel and tourism sector, ODR can offer quick data-driven low-cost grievance redressal solutions that significantly benefit customers, and add significant reputational value to OTAs and service providers. Do download the ODR Handbook to know more about the models of ODR and ways to integrate ODR into your business!
Vice President-Group Legal
Tata Sons
Businesses are focussed on protecting their brand(s) and goodwill. To this end, I see ODR as seminal to brand value, especially for consumer-related issues. Conglomerates may consider implementing ODR systems such that a chunk of disputes are resolved well before they end up in litigation. The enclosed ODR Handbook is informative and handy.
Partner
Trilegal
As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come - it is a necessity for modern businesses. The ODR Handbook is an essential primer for all things ODR. I highly recommend it
Advocate & Mediator
Founder, CAMP
ODR makes easy and timely access to justice possible. Thanks to technology, I can now mediate between disputing parties caught in high-value complex disputes from the comfort of their home, and even when they are located across multiple countries. I have no doubt that ODR will change the landscape of dispute resolution in India across all spectrum of disputes. This Handbook beautifully captures how enterprises can open up to resolving disputes in a cost-effective and timely manner.
ODR forces us to reimagine dispute resolution from justice administered in a courtroom to a service that can be availed of anywhere.
It shifts the focus from adversarial court procedures to collaborative, mediated solutions.
You can design in-house ODR platforms to suit your internal processes.
You can use third party platforms that offer tech-driven / automated solutions suitable according to your business size.
You can approach independent and neutral institutions that offer both platform solutions and dispute resolution professionals.
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Indian companies are adopting ODR at record pace. Don’t get left behind. Learn how you can lead the future of dispute resolution in India!
To know why and how, download the ODR Handbook for free!